Shipping Policy

Fast, safe delivery of your fragrances — pan-India.

Last updated: July 2025

At Sarita Creations & Collections, we take care to pack every attar securely and dispatch orders promptly. Below is everything you need to know about how we ship your orders.

Free Shipping

We offer free standard delivery on all orders above ₹999 (after discounts and before any applicable taxes). Orders below ₹999 attract a shipping charge that is calculated and displayed clearly at checkout before you confirm your order.

Order Processing Time

All orders are processed within 1–2 business days of receiving payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

You will receive an order status update in your My Orders section once your order is dispatched.

Delivery Timelines

Estimated delivery after dispatch:

  • Metro cities (Delhi NCR, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 3–5 business days
  • Tier-2 & Tier-3 cities: 5–7 business days
  • Remote areas, hilly regions, or areas with limited courier access: 7–12 business days

These are estimated timelines and may vary due to courier delays, local holidays, weather conditions, or high seasonal demand. We will keep you informed if there are unusual delays.

Shipping Coverage

We currently ship to all states and Union Territories within India. International shipping is not available at this time. If you require international delivery, please contact us to discuss options.

Packaging

Each order is carefully packed to prevent breakage and leakage during transit:

  • Attar bottles are individually bubble-wrapped.
  • Multiple bottles are secured with padding inside a rigid outer box.
  • Fragile or large orders receive additional protective packaging.

If you receive a package that appears tampered with or severely damaged on the outside, please photograph it before opening and contact us immediately.

Order Tracking

Once your order is dispatched, you can track its status from My Orders. For courier tracking numbers or direct tracking links, please contact us via:

Delays & Exceptions

Delivery timelines may be affected by:

  • National or regional public holidays
  • Adverse weather events (cyclones, floods, heavy snowfall)
  • Courier strikes or operational disruptions
  • Incorrect or incomplete address provided at checkout

We are not responsible for delays caused by the courier beyond our control, but we will actively assist you in resolving any issues with them.

Incorrect or Incomplete Address

Please double-check your delivery address before confirming your order. If your package is returned to us due to an incorrect address, a wrong pincode, or failure to collect from the courier, a re-shipping charge will apply. Please contact us as soon as possible if you notice an error in your address after placing an order.

Damaged in Transit

If your order arrives broken or leaking, please:

  1. Take clear photographs of the package and the damaged product before opening fully.
  2. Contact us within 48 hours of delivery with photos and your order number.
  3. We will arrange a replacement or refund after reviewing the damage.

Read our full Return & Refund Policy for eligibility and timelines.

Contact Us

For any shipping-related queries: